Customer Service Representative 

If you are interested in applying for an employment opportunity with Drucks, please fill out the form to the right and we will be in touch.

Drucks is a dynamic plumbing, heating, cooling, and electrical company and is growing! Are you tired of not being appreciated for your effort? Consider joining our team. Drucks has been in business since 1947. We are a family friendly business that offers flexibility and training.

We are seeking highly skilled Customer Service Representative to join our team at our Menasha office. Training will be provided in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice, and a willingness to help others as we pride ourselves on the service we provide to our customer. This position is also responsible for scheduling and dispatching Plumbing, HVAC, and Electrical technicians by reviewing and optimizing routes, answering phone calls, providing exceptional customer service and making sure all ticket information is entered correctly. Competitive salary and benefits included.

  • Excellent interpersonal skills with the ability to interact with many different personalities
  • Strong, positive customer service attitude
  • Able to plan and schedule appointments in a well thought out manner
  • Able to “think on your feet” to provide customers with needed information
  • Ability to work as part of a team
  • Basic typing and computer skills with a good knowledge of Microsoft Office
  • Ability to learn scheduling software
  • Ability to multi-task

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